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Frequently Asked Questions

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New CHNSO microanalysis catalogue
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What if I have ordered the wrong part, can I return it?

Yes - provided it is a standard catalogue product and you do so within 3 months.

How do I pay for the goods?

Many customers prefer to pay using a credit card (we are able to accept Visa, MasterCard and American Express). For customers in the UK (and in many other countries) we are able to open a credit account rapidly if required. In all other cases we can provide a proforma invoice.

Can I pay in my local currency?

We are able to accept payment in Sterling, US Dollar or Euro. Payment by credit card can give a convenient method for customers to convert our invoices into local currency.

ISO 17025:2017 ISO 9001:2015 ISO 17034:2016