Your Basket is currently Empty

Go to basket
 
 

Frequently Asked Questions

Browse Products
Browse Products
dividing line
New Trace and TOC catalogue now available
dividing line
Sign up to our Mailing List

Quality

Are your products as good as those from the instrument manufacturer?

We manufacture compatible products that are of equivalent quality to those from the original instrument manufacturer. We guarantee that our products are as good or better than those from your current supplier.

Do you supply the instrument manufacturers?

Elemental Microanalysis currently supplies, or has supplied, products to all the major instrument manufacturers involved in this field.

What do I do if I am not satisfied?

In the unlikely event that you are not satisfied with our products or our service let us know. You can be assured that your problem will be dealt with promptly and fairly.

What is the total satisfaction guarantee?

It is very simple - we guarantee that our product is as least as good that from your current supplier.  If not you can return the product to us and you don't pay a penny.

If I use your consumables does it affect my warranty or service agreement with the instrument manufacturer?

Using consumables from Elemental Microanalysis will not affect your warranty. Elemental Microanalysis has a recognised reputation in the manufacture and supply of quality products. Indeed to state that warranties or service agreements may be affected is anti-competitive and may be illegal in many countries.

How can I try your products?

You can do this for free! Just contact us to get hold of your free trial consumable kit.

What is Elemental Microanalysis's quality policy?

Elemental Microanalysis provides products and services for organic and inorganic elemental analysis worldwide. We strive to exceed customer expectations in:

  • Quality
  • Trust
  • Value
  • Product range

Through our ISO 9001:2015 quality management system, along with compliance to ISO 17025:2017 and ISO 17034:2016, we aim to continually improve our business, enhance customer satisfaction, and boost efficiency. We are committed to professional practices that meet customer needs while complying with all relevant regulations.

Our team is fully dedicated to upholding our quality policy in all aspects of their work.

ISO 17025:2017 ISO 9001:2015 ISO 17034:2016